FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How To Deal With The Faulty Products?

First of all, our products are produced under strict quality control system, and the defective rate will be less than 0.3%. Secondly, during the warranty period, we will send a new replacement as a new order. For defective batch products, we will repair and resend to you.

Do You Accept The OEM&ODM?

Yes, OEM/ ODM acceptable.

Can You Accept Small Trial Order?

Yes, If it is an engineering customer, we can also send you samples for free.

What Is The MOQ?

NO MOQ, the more you order, the cheaper price you will get.

May I Get Samples To Test Quality And How Long Can I Get Them?

Yes, 3-5 days.

When Can I Get The Price?

We will reply you within 24 hours.

Do You Offer Guarantee For The Products?

Yes, we offer a 2-year warranty for our products, and some items can enjoy a 3-year warranty.

How Long To Deliver The Products?

The exact delivery date need to according to your model and quantity. Usually within 5-7 working days for sample after receive the payment and 15-20 working days for mass production.

How To Get A Sample?

Based on the value of our products, we do not supply free sample, if you need a sample for testing, please kindly contact our sales for more details.

Are you still worried about the problem of water entering the swimming pool lights?
  1. We are the first swimming pool light supplier to do structural waterproofing instead of glue filling. The advantage of structural waterproofing is that the swimming pool light will not fade, crack, darken, or have no light effect after long-term use.
Why choose your factory?

We in led pool  lighting over 17 years,  We have  own professional R&D and production and sales team.we are the only one China supplier who is listed in UL certificate in Led Swimming pool light industry.

what's the RGB control you have?

Patent design RGB 100% synchronous control ,switch control ,external control ,wifi control ,DMX512 control,TUYA APP control.

How to proceed an order for led light?

Let us know your request or application first.
Secondly we quote according to your requirements or our suggestions.
Third, the customer confirms the samples and pays a deposit for formal orders.
Fourth, we arrange production.
Fifth, arrange delivery.

Are your products certified?

Yes, most of our products have passed CE, ROHS, SGS, UL, IP68, IK10, FCC, and design patent certificates.

How many lights can be connected to one RGB sync controller?

The main controller controls the light connection distance of 100 meters, the number of controlled lights is 20, and the power can be 600W. If it exceeds the range, it is necessary to connect an amplifier to increase the number of lights. One amplifier can connect 10 lights, and the power can be 300W. The line distance is 100 meters, and a control system plus an amplifier is connected to a total of 100 lights.

Why Choose Us?

1.Heguang with 17 years experience specialized in LED pool light/IP68 underwater lights.
2.Professional R&D team,Patent design with private mold, structure waterproof technology instead of glue filled.
3.Experienced in different OEM/ODM project, artwork design for free.
4.Strict quality control : 30 Steps inspection before shipment,reject ratio ≤0.3%.
5.Quick response to the complains ,worry-free after-sale service.
6.The only one China pool light supplier who listed in UL (for US and Canada).

WANT TO WORK WITH US?